Process Stewardship
Centralise finance, procurement, and HR workflows with dedicated leads, SOP mapping, and KPI scorecards.
- Structured migrations within 21 days
- Policy mapping aligned to Indonesian regulations
- Continuous improvement sprints
RMA Solusi Management Platform
Human-centered management experiences built for Indonesian scale-ups.
Humanee blends expert project leads, curated talent networks, and Supabase-powered automation to manage operations, finance, and people workflows end-to-end. We keep your teams focused on outcomes while we orchestrate the processes.
Experience
2+ years Delivering managed business processes across IndonesiaTransition Speed
30 days Average time-to-launch new management podsOperational Impact
98% SLA adherence tracked through Supabase insights Live management cockpit
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Supabase insights streaming
Real-time workforce, SLA, and utilisation metrics centralised for your leads.
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Managed pod orchestration
Pods aligned to finance, people, and CX maximise throughput with automation.
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Risk & compliance intelligence
Policies, payroll, and licensing updates tracked with Indonesian regulators.
Management services designed to scale your operations safely.
From process discovery to day-to-day delivery, Humanee ensures every workflow is documented, measured, and optimised through a single operating layer.
Managed Talent Pods
Curated talent squads embedded in your brand to run support, reconciliation, and administrative desks.
- On-demand scaling and role shadowing
- Blended service levels combining automation
- Quarterly capability refresh & upskilling
Experience Automation Desk
Automate repetitive approvals, ticket routing, and case management with Supabase workflows and webhooks.
- Secure data residency in Indonesia
- Realtime dashboards for decision makers
- No-code adjustments for evolving policies
Compliance & Risk Hub
Dedicated team monitoring payroll, licensing, and regulatory updates to keep every process audit-ready.
- Integrated documentation vault
- Quarterly compliance simulation reports
- Escalation council with RMA specialists
Industry coverage
Built for teams leading transformation across Indonesia.
RMA Solusi tailors Humanee pods to match your industry cadence: whether you are moving millions of orders or operating in tightly regulated sectors, we bring the right people, process playbooks, and automation to help you grow.
50+ Business processes transitioned
92% Client renewal rate year over year
Digital & Technology
Product support desks, trust & safety investigation, subscription billing reconciliation, and QA automation for SaaS and platform companies.
- 30% faster release support cycles
- NPS uplift tracked weekly
- Layered knowledge base managed by RMA leads
Retail & Consumer
Catalog enrichment, omnichannel order management, last-mile coordination, and aftersales care for national retailers.
- 24/7 coverage with blended pods
- Unified inventory visibility
- Structured communication flow with stores
Financial Services
KYC, lending back-office, collections analytics, and compliance documentation desks with rigorous audit trails.
- Payment accuracy above 99%
- Automated report submissions
- Secure Supabase vault for documentation
Logistics & Mobility
Driver onboarding, routing optimisation, fleet utilisation analytics, and incident management to protect uptime.
- Rapid escalation playbooks
- Route optimisation insights in real time
- Lower churn through proactive communication
A repeatable journey from discovery to continuous optimisation.
We combine disciplined project management with human-centred change tactics to help teams adopt Humanee confidently. Transparency is built in at every milestone.
01
Discover & Align
Weeks 1-2We audit your current workflows, stakeholders, and tech stack to map transition readiness and success metrics.
02
Design Managed Pods
Weeks 2-4Design blended pods, service catalogues, and Supabase data models to automate approvals and reporting.
03
Launch & Stabilise
Weeks 4-8Execute training, parallel runs, and SLA tracking with transparent dashboards tuned to your leadership cadence.
04
Evolve & Optimise
ContinuousQuarterly business reviews and improvement labs keep your management layer adaptive as your business grows.
Leaders trust Humanee to protect and elevate their customer experiences.
"RMA Solusi transformed our nationwide customer desk in less than six weeks. Humanee gave us clean processes and live visibility that let us scale without losing our brand voice."
"The team designed pods that mirrored our finance structure and automated critical approvals with Supabase. Our leadership now has real-time control of every SLA."
"Our compliance risk dropped significantly after moving to Humanee. RMA Solusi keeps us ahead of regulation changes and manages our documentation seamlessly."
Our company profile
RMA Solusi delivers management services anchored in trust, technology, and talent.
Founded in Jakarta, RMA Solusi has spent the past two years helping Indonesian businesses transform the way they run finance, people, and customer operations. Humanee is our modern management platform blending curated talent with real-time analytics.
Headquarters
Jakarta, Indonesia
Team footprint
Specialists across Java, Sumatra, and Sulawesi supporting national brands.
Engagement model
Strategic management pods with transparent pricing, quarterly business reviews, and innovation roadmaps.
Operational mastery
Every pod is led by certified project managers and supported with quality coaches to ensure predictable delivery.
People-first design
We invest in learning labs, knowledge retention, and engagement rituals to keep your teams energised.
Data and automation
Supabase gives us the backbone to automate approvals, surface insights, and maintain security standards.
Why start with us
Let's co-design the management layer your teams have been asking for.
We blend Indonesian operational expertise with scalable platforms so you can focus on product, growth, and customers. Every engagement is collaborative and transparent.
- Strategic discovery workshop Align leadership priorities and success metrics so Humanee augments your teams, not replaces them.
- Tailored launch roadmap A 90-day plan with transition activities, responsible teams, and budget transparency.
- Always-on partnership Quarterly innovations, monthly performance reviews, and rapid escalation routing.
Privacy & policy
Data security, governance, and ethical management practices.
Humanee is built on Supabase with granular access controls, encrypted transit and rest layers, and Indonesian data residency. Our governance model protects your customers, your employees, and your intellectual property.
Compliance ready
ISO-driven controls, annual penetration testing, and regular policy reviews with your teams.
Transparent policies
Clear privacy and security documentation accessible through our client portal at any time.
Responsible AI & automation
Automation is reviewed for bias, accuracy, and alignment with your regulatory obligations.